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  Frequently Asked Questions
Asian Rent-A-Car Sdn Bhd (Company No. 113247-D)

GENERAL INFORMATION FOR YOUR REFERENCE

Q1
What other contractual charges imposed?
A
1. What is the working hours?
2. Meet On Reservation (MOR)-Services on Sunday/Public Holiday: RM 50.00 per service
3. Collection/Delivery fee: Subject to distance/district
4. Driver's fee: As per Driver-Assist Service schedule
5. Optional items: Refer schedule-subject to approval
6. Additional Driver: RM 10.00 per driver/agreement
7. Fuel: Refer standard Fuel Chart (inclusive service charge)
8. Baby seat: RM 5.00 per day
(Items 1-4 are subject to a 5% Goverment Sales Tax)
Q2
Does your vehicle covered by insurance?
A
Yes, all vehicles are inclusive of motor insurance covering against unlimited liability to the death or bodily injury to Third Party or property damage.
Q3
Does Renter responsible for damages to rented vehicle and/or Third Party including fire and theft?
A
Yes, shall not exceed Excess Liability sum unless Renter purchases Optional Items as outlined below:

Optional Item 1: Loss Damage Waiver (LDW)-to reduce Basic Excess Liability but subject to Non Waiverable Excess Liability (NWEL)

Optional Item 2: Supplemental Liability Protection (SLP)-to cover Non Waiverable Excess Liability
Vehicle
Group Excess Liability (Per case)
LDW (Per day)
NWEL
(Per case)
SLP
(Per day)
A-E
RM 3,000.00
RM 22.00
RM 500.00
RM 11.00
F-G
RM 5,000.00
RM 28.00
RM 750.00
RM 14.00
H-K
RM 7,000.00
RM 36.00
RM 1000.00
RM 18.00
Q4
Can I make more than one unit booking?
A
Yes, one booking at one time, repeat the same steps
Q5
Can I book without credit card details?
A
No, but you can use other person credit card details provided the cardholder is available to sign our Rental Agreement upon collection of vehicle
Q6
Can I use International Driving License from other country?
A
Yes, tourist can use Driving License from other country subject to duration as approved by Malaysian Immigration. Singaporean is not allowed to drive Malaysian registered vehicles into Singapore.
Q7
Can I use 'P' License?
A
No, Renter must have 3 years driving experience.
Q8
Can the vehicles driven into Singapore and Thailand?
A
Malaysian registered vehicles can be driven into Singapore but not Thailand.
Q9
For any queries, how can I obtain information?
A
Please contact our General Line at 603 7494 9800, we are ready to assist you.



Membership : CRAM, PATA, MATTA, KLTA
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